Shipping Policy

Last updated: 22 August 2026 — applies to orders placed on lumstivo.store

This policy explains where your order ships from, how long it takes, and what to expect at checkout.

1. Shipping origins and timeframes

Shipping origin and delivery time vary by product — some items ship from EU warehouses, while others ship directly from overseas suppliers. The estimated delivery window for each product is shown on its product page and again at checkout.

●        EU-warehoused items: typically arrive within 2–5 business days of dispatch.

●        Overseas-warehoused items: typically arrive within 7–20 business days of dispatch, depending on destination and customs processing.

If your order contains items from more than one warehouse, they may arrive in separate parcels on different days — you'll receive tracking for each shipment.

2. Processing time

Orders are typically processed and handed to a carrier within 1–3 business days of payment confirmation, excluding weekends and public holidays.

3. Shipping costs

Shipping costs are calculated at checkout based on your location, order size, and shipping method selected.

4. Customs, duties, and taxes

For items shipped from outside the EU, your order may be subject to import duties, customs fees, or VAT charged by your local customs authority on arrival. These charges are outside our control and are the responsibility of the customer, unless VAT was already collected at checkout in accordance with EU distance-selling rules.

5. Tracking

You'll receive a shipping confirmation email with tracking information once your order (or each part of it) is dispatched.

6. Delayed, lost, or missing orders

If your order hasn't arrived within the estimated window, contact us at Info@lumstivo.store with your order number and we'll investigate with the carrier and keep you updated. If an order is confirmed lost in transit, we'll offer a replacement or full refund.

7. Incorrect address

Please double-check your shipping address at checkout — we aren't able to guarantee changes once an order has been dispatched, and re-delivery costs due to an incorrect address may fall to the customer.

8. Contact

Questions about shipping? Email Info@lumstivo.store.